Chaka Jones is the Operations Officer at the Pacific Council on International Policy, where he oversees the office operations including Salesforce database administration. He implements changes or enhancements to procedures to improve productivity, efficiency, and member services. He plans and coordinates with the Pacific Council’s IT systems vendor to implement system upgrades and system adjustments on site, and consults with our vendor to make changes to hardware & software as needed. He also serves as a liaison to USC on human resources and personnel matters. Mr. Jones additionally coordinates with the Pacific Council’s accounting system services vendor to maintain accurate organizational records. Prior to joining the Council, Mr. Jones was an instructor for USC’s Professional Certification Program.